Front of house

Every organisation is unique – and Signature ensures your guest experience reflects your values, culture and brand identity. With services that cover reception and concierge, switchboard, events management, logistics and more, we deliver on those little details that make the difference; from tidying up between meetings to helping your guests find the best route home.

Discover how our partnership with Vodafone has helped the telecoms giant achieve a World Class accreditation from the Institute of Hospitality’s quality standard, Hospitality Assured.

Whether you choose Signature as a standalone service or as part of an integrated facilities management solution, it’s always delivered with a united approach. Our front of house expertise integrates with our security teams, cleaning and hygiene services, helping you operate more efficiently and cost-effectively and giving you that all-important brand consistency from everyone your colleagues, visitors and guests interact with.

Every member of the Mitie front of house team is Security Industry Authority licensed and trained to the highest standards to ensure they’re the best ambassadors for your business – and they’re well-prepared for everything a busy day at your organisation can throw at them. Their training is regularly updated so they can maximise their skills and potential, providing you with the very best service and long-term loyalty.

Explore our career development journey, which begins the moment a new colleague joins your team.

Mitie’s Science of Service approach is underpinned by the latest technology, helping you create a more efficient approach to the processes supporting your front of house team. We provide the tools you need to streamline and optimise key tasks, from desk and meeting room bookings via the Aria workplace app to guest management system, Proxyclick. That means less manual work for your team, and faster, more intuitive experiences for colleagues and visitors.

Read how we worked with a major UK broadcaster to create a custom visitor management system, booking app and telephony management hub.

Indoor plants and seasonal displays have a dramatic impact on your lobby and other office areas – and they’re great for supporting mental health and boosting your green credentials. Mitie designs, installs and maintains everything from beautiful vases of flowers to interior tropical plant arrangements, with our trained front of house colleagues ensuring they stay at their best.

We also offer a wide range of attractive seasonal decorations, whether you need trees and garlands at Christmas, lights for Diwali or something specific for a corporate event.