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Our New Three-Year Plan (FY25 – FY27)
From Facilities Management to Facilities Transformation, our new Three-Year Plan (FY25-FY27).
Our new Facilities Transformation Three-Year Plan (FY25 – FY27), launched at our October 2023 Capital Markets Day, aims to meet the changing needs of our customers, and will enhance the built environment and ‘lived’ experience for our customers and their people, by improving productivity, security and cleanliness, while reducing their carbon footprint. It is centred on three key pillars of growth and sets out ambitious financial targets.
Our customers’ needs are changing
We create and deliver innovative technology-led solutions to meet the evolving needs of our customers and help them to respond to new regulatory, social, environmental and operational challenges.
Optimising asset performance and maximising productivity
Our customers seek to reduce the downtime of their critical assets to improve productivity, de-risk operations and reduce costs. They look for a partner that can predict, prevent and fix issues with minimum intrusion, provide a holistic view of asset performance and recommend areas for improvement to achieve ‘best in class’ across their estates.
How we are helping: building automation; remote monitoring; predictive maintenance; de-risking operations.
Transforming estates, workplaces and customer experience
We work with our customers to transform the ‘lived’ experience across their estates; to create a ‘Great Place to Work’. Our customers are increasingly prioritising user-centric, collaborative spaces that are commute-worthy, space-optimised and flexible, to engage with their customers, attract talent and optimise hybrid working.
How we are helping: workplace consulting & design; building fitouts and retrofits; connected technologies; space optimisation.
Creating healthier and more sustainable spaces
Our customers look for efficient, flexible and reliable cleaning solutions that adjust to daily and seasonal usage and demand patterns, provide proof of service and cleanliness, use eco-friendly products and scale with their future business needs. We also work with our customers to maximise the reuse of resources and minimise waste.
How we are helping: real-time tracking and spill detect; demand-led robotics; eco-friendly cleaning solutions; circular economy.
Protecting people, property and assets
Assurance of safety and security is imperative to our customers and this requires intelligence, technology and skilled people. Our customers needs to be able to make rapid, informed decisions in response to evolving threats and rising levels of business crime. They must also prepare for tightening building safety and Martyn’s Law legislation.
How we are helping: risk assurance; perimeter hardening; AI video analytics; biometrics.
Accelerating the path to Net Zero
In their quest to decarbonise assets and fleets, our customers need a trusted partner that can help them achieve Net Zero targets by assessing their current environmental impact, identifying opportunities for improvement and delivering practical solutions to reduce carbon emissions, save costs and secure energy supplies.
How we are helping: carbon data capture/reporting; renewable power and storage; energy independence; network optimisation
Positive macro-trends
Our service lines and sectors have attractive growth prospects that are underpinned by positive macro-trends, ranging from decarbonisation and the circular economy to the modernisation of the built environment and changes in the regulatory landscape.
Our Facilities Transformation Three-Year Plan (FY25-27)
Key pillars of growth
There are 3 pillars of our strategy to deliver Facilities Transformation, all centred on growth.
Our medium-term financial targets (FY25 – FY27)
Our new Three-Year Plan targets the delivery of high single-digit revenue growth annually, an operating margin of at least 5% and sustainable free cash flow of c.£150m per annum by FY27, with EPS growing faster than revenue. We will also maintain a return on invested capital (ROIC) of >20%.
Watch our Capital Markets Day presentations
Revisit our Capital Markets Day, held on 12 October 2023, to learn more about our new Three-Year plan, our pillars of growth, and the meet the people who are leading Mitie’s delivery.
Section 1: Setting our strategic direction
- Where are we now – and where we go from here
Phil Bentley, CEO - Sales Acceleration and Marketing Strategy
Maria Winn, CMO - Investing in Technology Leadership
Cijo Joseph, CTIO
Section 2: Investing in our service line capabilities
- Cleaning & Hygiene
Alice Woodwark, MD, Communities - Security
Jason Towse, MD, Business Services - Engineering Services
Simon Venn, MD, Technical Services - Projects
Mark Caskey, MD, Projects
Section 4: Our divisional sector-led expertise
- Panel: Our divisional sector-led expertise
Peter Dickinson, CLO
Alice Woodwark, MD, Communities
Jason Towse. MD, Business Services
Simon Venn, MD, Technical Services
Brian Talbot, MD, CG&D
Section 5: Financial performance and targets
- Financial Performance and Targets
Simon Kirkpatrick, CFO
*Section 3 of the Capital Markets Event 2023 was the break and an opportunity for investors to explore Mitie’s Facilities Transformation Hub. There is no video for this section.
Downloads
For more information, download our Capital Markets Day materials: