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Transformation through technology
Using our best-in-class technology and data capabilities, we deliver intelligent, efficient and sustainable services that transform your environments, advance an industry and move society forward.
Mitie’s competitive advantage is embedded in industry-leading technology. Our ability to turn data into insights to better equip our people and clients for the future is the cornerstone of our strategy.
In the past six years, we’ve invested £160m in technology, creating a state-of-the-art data lake protected by layers of the most secure cybersecurity available with 23 million data points analysed weekly. Artificial intelligence (AI), together with advanced analytics and machine learning, produce rich insights that inform our delivery.
How does Mitie technology benefit our customers?
- Data-driven intelligent solutions enabled through investment in the Mitie digital platform and data lake.
- Capabilities enriched by Artificial Intelligence/Machine Learning (AI/ML) – for example, delivering predictive maintenance and risk-based security.
- The competitive edge that comes from our strategic partnerships with global IT companies including Microsoft, Vodafone, ISM, Salesforce, AWS and ServiceNow.
- Industry-leading cybersecurity credentials, including Cyber Essentials Plus certification, ISO27001:2002 (Information security management systems) accredited, exceptional A (98) rating for cyber security and resilience from Security Score Card.
- Collaborate with our customers as strategic partners – Mitie have achieved the ISO 44001 certification, the International Standard for Collaborative Working. We’ll make sure that the most appropriate technology is used where needed, so value is unlocked for customers.
See our technology suite
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Forte
Our workplace automation platform leverages AI and machine learning for dynamic work scheduling and dispatching based on skillset and proximity. It offers customers full transparency on work status.
Mozaic
Our data visualisation took provides at-a-glance information on the performance of our customers’ buildings. With Mozaic customers can make sure operations are running smoothly and simplify reporting.
Aria
A groundbreaking workplace proptech app driven by AI. With Aria users can book spaces and order coffee as well as raise issues and receive updates. It improves space utilisation and workplace experience.
Esme
Our AI-enabled chatbot allows customers to raise issues within a few seconds. Esme understands and begins the relevant resolution process.
Merlin
Merlin Connect for cleaning, and Merlin Protect for security.
From facilities management to facilities transformation
The built environment influences many things, from the wellbeing of your colleagues to your organisation’s impact on the environment. Transforming your estate is key to enhancing productivity, addressing sustainability concerns and seamlessly answering the changing needs of your people and organisation.
That’s why we’re no longer talking about facilities management. Instead, we’re dedicated to driving facilities transformation.
Find out more about facilities transformation
Explore how Mitie uses AI
At Mitie, we believe AI is a powerful partner to our people, expanding the scope of what’s humanly possible. This means we can unlock more value from your buildings by painting an in-depth picture of the built environment, enabling you to consistently make the best decisions for your estate at the optimum time. All to deliver a better experience for you, your colleagues and visitors.
Find out more about Mitie's AI
Real change, brought to life
Combining state-of-the-art technology and deep expertise, our unique integrated approach will transform your building operations. Whether adding solar panel arrays to the roofs of retail giants, or using data sensors to identify pain points in an international office HQ, Mitie have already made real changes that make a difference to our clients, their employees and their customers.
See real-life examples of transformed places