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Hard and soft facilities management
As the UK’s leading facilities management company, Mitie offers full-service FM that answers all your needs. The industry typically divides delivery into ‘Hard FM’, which covers the physical aspects of estates that often need to be legally compliant, such as heating, ventilation and air conditioning (HVAC), plumbing, maintenance and electrical infrastructure. And ‘Soft FM’, which covers services that keep buildings and estates running seamlessly, such as cleaning, security and landscaping. At Mitie, we offer both hard and soft facilities management; we refer to the combination of services as Integrated Facilities Management.
- Hard FM
- Soft FM
- FAQs
- Get in touch
Our hard FM services include …
If you’re looking for services that keep your physical estate in great condition so that everything runs like clockwork, Mitie can help.
Why choose Mitie for hard and soft FM services?
Mitie delivers Integrated Facilities Management (IFM), which includes both hard and soft FM services. From maintaining critical national infrastructure to delivering exceptional cleaning, security and guest services, we combine deep expertise with cutting-edge technology to create high-performing places. As we self-deliver both hard and soft FM, we can assure the quality of our services and also offer greater flexibility. We are also focused on sustainability, compliance and customer experience.
Our soft FM services include …
If you’re looking for services that elevate the experience of people using your estate, Mitie can help.
Why choose Mitie for hard and soft FM services?
Mitie delivers Integrated Facilities Management (IFM), which includes both hard and soft FM services. From maintaining critical national infrastructure to delivering exceptional cleaning, security and guest services, we combine deep expertise with cutting-edge technology to create high-performing places. As we self-deliver both hard and soft FM, we can assure the quality of our services and also offer greater flexibility. We are also focused on sustainability, compliance and customer experience.
Hard and soft FM FAQs
Hard FM refers to the physical and structural services that keep a building operational and compliant, such as heating, ventilation and air conditioning (HVAC), plumbing and electrical systems. Soft FM relates to services that enhance user comfort, safety and wellbeing, including cleaning, security and landscaping.
This depends on your specific needs. If you require support with essential infrastructure, like heating / cooling, plumbing or lighting, you need hard FM services. If your focus is on elements that support people, like cleaning, security or guest services, then you need soft FM services.
Soft FM plays a vital role in creating safe, clean and welcoming environments that support the wellbeing and productivity of everyone who uses them.
Hard FM safeguards the legal compliance of buildings and estates so you can be assured that users are safe and everything remains operational.
Yes, Mitie offers a full portfolio of FM services, which are essential for high-performing places. Most organisations benefit from a tailored mix of both. At Mitie, we refer to the combination of hard and soft FM services as Integrated Facilities Management.
Case studies
- Case study
- 10 December 2024
- Case study
- 28 November 2024
- Case study
- 17 October 2024
Read how Mitie’s hard and soft FM solutions have benefited our customers across the public and private sectors.
Let’s talk about your hard and soft FM needs
To talk to one of our experts about how Mitie’s Integrated Facilities Management services can benefit your organisation, fill in the short form. A member of the team will be right back to you.