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Insight 16 June 2025

Boosting social value with Theory of Change

Across the corporate world, social value strategies often revolve around familiar pillars: community, supply chain, people and planet. These have provided a helpful framework – and served us well too. But over time, I’ve…

Insight 9 June 2025

Why it’s time to retire the role ‘receptionist’

When I say ‘receptionist,’ what do you picture? Probably a desk. A phone. A smile. But that’s only a fraction of the story. With the push for cost savings and greater efficiency, today’s guest…

Insight 9 June 2025

Did you know actors can help guest services delight and inspire?

Learn how unique training methods create exceptional guest services. Expectations are rising across the board. Your colleagues are demanding friendly, functional and productive spaces to work in. And visitors are seeking memorable experiences. You…

Insight 6 June 2025

Unleash brand potential with a 3-point workspace plan

Since the rise of remote working in 2020, the role of the workspace has been under the microscope. But one thing that has never been in doubt is its importance as a physical representation…

Insight 5 June 2025

Are you ready for the workplace reckoning?

Post-Covid, the workplace, as we know it, is undergoing profound transformation. While many organisations are making changes to keep up, few are preparing for the scale and pace of the seismic shift on the…

Insight 22 April 2025

Why smart Integrated Facilities Management needs data to fuel it

Today’s increasingly complex buildings and estates require a more sophisticated approach to facilities management. Instead of simply maintaining buildings, there’s a real opportunity to transform the way they operate and cater to user needs….

Insight 10 April 2025

Simplified compliance: the hidden value of IFM

In theory, compliance is simple. You merely have to make sure your organisation and estate operates in line with the regulations and guidelines that protect business assets, people and the wider environment. In doing…

Case study 3 April 2025

Helping NATS fly high through collaboration

NATS, the UK’s leading provider of air traffic control services, found a collaborative FM partner in Mitie that met the ISO 44001 standard.

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