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How IFM keeps Europe’s busiest airport running smoothly
Heathrow is the UK’s largest airport – and as of 2024, the busiest in Europe. Handling around 1,400 flights every day, they need a partner who can keep up with the demands of an always-on environment.
Mitie has partnered with Heathrow Airport Limited (HAL) since 2010, and in that time, the partnership has gone from strength to strength. Supporting the client’s needs and delivering a first-class experience for passengers is paramount.
To achieve this, Mitie operates an integrated facilities management (IFM) model at Heathrow, covering both hard and soft services at the airport.
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Watch our new case study video, which explores the benefits of integrated facilities management for a fast-paced, always on environment.
As Luke Richards, Head of Suppliers Operations & Welfare at Heathrow, explains:
‘What really stands out about our partnership with Mitie, is collaboration. We work in unison with one another and have done for a number of years. Mitie have a proven track record of delivering at scale. They understand Heathrow’s unique challenges and are committed to innovation and continuous improvement’.
Theo Baldwin-Evans, Soft Services and Hygiene Manager at Heathrow, adds:
‘We always say ‘we’. It’s never Heathrow or Mitie. Because at the end of the day, we want what’s best for the passenger. And we want what’s best for Heathrow as a global brand’.
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