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Our customers
Mitie has 3,000+ customers across a wide range of sectors. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Mitie has achieved record customer satisfaction, returning an FY24 Net Promoter Score (NPS) of +60 from over 1,000 clients.
This represents an 18-point increase on FY23 and an impressive 87-point increase since the beginning of our annual NPS programme in FY18, when we scored -27.
We listen to customers
We act on what customers say
We address problems
We improve delivery
The improvement demonstrates the success of our strategy to:
- Reverse negative sentiment
- Evolve relationships
- Deliver exceptional services and experiences
- Maintain a loyal client base
When colleagues are personally called out in positive NPS feedback, they receive a Mitie Star award certificate in recognition of their contribution. This aspect of the programme rewards a job well done and also makes sure everyone knows they have a role to play in delivering exceptional service.
2024 NPS programme highlights
59%
NPS response rate compared with 24% average B2B
84%
of customers are satisfied with Mitie technology
86%
of customers say Mitie brings new ideas and innovation
900+
employees were recognised with Mitie Stars based on customer NPS survey nominations