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Our technology
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Mitie’s competitive advantage is embedded in industry-leading technology. Our ability to turn data into insights to better equip our people and clients for the future is the cornerstone of our strategy. This is embodied in our Science of Service approach, which combines the latest technology and data with our expertise to address our customers’ biggest challenges.
Between 2019 and 2024, we’ve invested £145m in technology, creating a state-of-the-art data lake protected by layers of the most secure cybersecurity available. Artificial intelligence (AI), together with advanced analytics and machine learning, produce rich insights that inform our delivery.
How does technology benefit our customers?
- Data-driven intelligent solutions enabled through investment in the Mitie digital platform and data lake.
- Capabilities enriched by Artificial Intelligence/Machine Learning (AI/ML) – for example, delivering predictive maintenance and risk-based security.
- The competitive edge that comes from our strategic partnerships with global IT companies including Microsoft, Vodafone, ISM, Salesforce, AWS and ServiceNow.
- Industry-leading cybersecurity credentials, including Cyber Essentials Plus certification, ISO27001:2002 (Information security management systems) accredited, exceptional A (98) rating for cyber security and resilience from Security Score Card.
See our technology suite
Forte
Our workplace automation platform leverages AI and machine learning for dynamic work scheduling and dispatching based on skillset and proximity. It offers customers full transparency on work status.
Mozaic
Our data visualisation took provides at-a-glance information on the performance of our customers’ buildings. With Mozaic customers can make sure operations are running smoothly and simplify reporting.
Aria
A groundbreaking workplace proptech app driven by AI. With Aria users can book spaces and order coffee as well as raise issues and receive updates. It improves space utilisation and workplace experience.
Esme
Our AI-enabled chatbot allows customers to raise issues within a few seconds. Esme understands and begins the relevant resolution process.
Discover facilities transformation
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Find out more about facilities transformation