Insights & white papers

In recent years, the rise in terrorism and malicious state-sponsored activity has brought greater focus to external threats to organisations.  We have noticed this has been at the expense of what can happen int…

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When I was little, I wanted to be Mary Poppins. Not for the singing or flying with the umbrella (although the magic was undeniably part of the charm), but because of the way she…

Across the corporate world, social value strategies often revolve around familiar pillars: community, supply chain, people and planet. These have provided a helpful framework – and served us well too. But over…

When I say ‘receptionist,’ what do you picture? Probably a desk. A phone. A smile. But that’s only a fraction of the story. With the push for cost savings and greater efficiency, today’s guest…

Learn how unique training methods create exceptional guest services. Expectations are rising across the board. Your colleagues are demanding friendly, functional and productive spaces to work in. And visitors are se…

Since the rise of remote working in 2020, the role of the workspace has been under the microscope. But one thing that has never been in doubt is its importance as a physical representation…

Post-Covid, the workplace, as we know it, is undergoing profound transformation. While many organisations are making changes to keep up, few are preparing for the scale and pace of the seismic shift on the…